Refund Policy

1. Scope and Acceptance

This Refund Policy governs all purchases made on deepfakedetection.io (the “Service”). Completing a purchase constitutes your binding acceptance of this policy. If you do not agree, do not complete the purchase.

2. Nature of the Product

We sell non-tangible, irrevocable digital credits that are credited to your account and made available for immediate use via our API within seconds of payment confirmation. Once credits are issued to your account, delivery is deemed complete and the product is deemed fully rendered, whether or not you have used the credits.

3. No Refunds Under the Following Circumstances

We do not issue refunds, partial refunds, or credit reversals in any of the following situations, without exception:

• Any credits have been consumed on your account (even one credit, even a single detection job).
• You are dissatisfied with the accuracy, confidence score, or outcome of a detection result. AI detection is probabilistic and no result is guaranteed.
• You uploaded a file that failed our quality, format, size, duration, or safety checks. It is your responsibility to confirm compatibility before uploading.
• You purchased the wrong pack, purchased by mistake, changed your mind, or no longer need the service.
• A family member, colleague, or third party used your account or payment method without your awareness.
• You failed to read product details, pricing, credit costs, or this Refund Policy prior to purchase.
• The request is made more than seven (7) calendar days after the original payment date.
• Credits were obtained through a promotion, discount, coupon, bundle, or free-credit grant. Promotional credits are always non-refundable.
• Your account is suspended or terminated for violating our Terms of Service, Privacy Policy, or Acceptable Use rules.

4. Narrow Eligibility for Refunds

A refund may be considered only if all of the following conditions are met:

1. You were charged by Stripe but no credits were ever delivered to your account, and the issue is confirmed to originate on our side (not a user-side network, browser, or payment-provider issue); or you were charged more than once for the same purchase (duplicate charge).
2. Zero credits from the purchased pack have been consumed.
3. The written request is submitted within seven (7) calendar days of the original Stripe payment date.
4. You provide the Stripe payment ID, the email on the account, and a clear description of the issue.

Refunds are never automatic. Each request is reviewed on a case-by-case basis and the final decision is at our sole discretion. Submitting a request does not guarantee approval.

5. How to Request a Refund

Send an email from the same email address registered on your account to [email protected] with the subject line “Refund Request”. You must include:

• Stripe payment ID (begins with pi_ or ch_)
• Purchase date and exact amount
• Account email
• A clear, factual description of the issue
• Any supporting evidence (screenshots, bank statements, timestamps)

We review refund requests within ten (10) business days. Incomplete requests, requests sent from a different email, or requests missing the Stripe payment ID will be rejected without further review.

6. Processing of Approved Refunds

If a refund is approved, it will be issued to the original payment method used at checkout via Stripe. Bank-side settlement typically takes an additional five (5) to ten (10) business days and is outside of our control. Any credits remaining on your account from the refunded purchase will be deducted. If those credits have already been used, the refund will be denied in full.

7. Chargebacks

Filing a chargeback or payment dispute with your bank or card issuer without first contacting us is a material breach of this policy. We actively contest unjustified chargebacks with evidence of delivery and consumption, and we reserve the right to take the following actions, in any combination:

• Immediate and permanent suspension of your account.
• Revocation of any remaining credits, including promotional and free credits.
• Blocking of the associated email, IP address, and payment fingerprint from future purchases.
• Submitting the case to Stripe with full evidence of product delivery and usage logs.

If you believe you have been charged in error, email us first. Chargebacks are not a substitute for the refund process described above.

8. Fraud and Abuse

We reserve the right to deny any refund request and to take enforcement action if we detect patterns consistent with fraud, refund abuse, chargeback abuse, multi-account abuse, stolen payment instruments, or any other violation of our Terms of Service.

9. Taxes and Fees

Any taxes, currency-conversion fees, or payment-processor fees incurred during the original payment are non-refundable, even when a refund of the base amount is approved.

10. Changes to This Policy

We may update this Refund Policy at any time. Changes take effect the moment they are posted on this page. Purchases made after that moment are governed by the then-current version of this policy. The version in effect at the time of your purchase governs that specific transaction.

11. Contact

For any question about billing or this policy, email [email protected]. See also our Privacy Policy and Pricing.